Frequently Asked Questions

Frequently Asked Questions

Q: Are dogs allowed at Kouch Chalets?

Yes, dogs are welcome at Kouch Chalets! We charge a fee of $25 per night or a flat rate of $65 per stay for up to two dogs. We ask that dogs are kept on a leash and are well-behaved during your stay. Please clean up after your pets and be considerate of other guests.
If you have any questions or specific requests about your pets, don’t hesitate to contact us before your visit!

Q : What type of coffee maker do the cottages have?

A : Each cottage at Kouch Chalets is equipped with a standard drip coffee maker. We also provide coffee filters, but you’ll need to bring your own coffee grounds.

Q : Where can we get firewood?

A : At Kouch Chalets, we provide firewood as part of your stay, so you don’t need to worry about bringing your own. Firewood is included for your convenience, and we make sure it’s readily available for you to enjoy a cozy fire during your visit

Q: What is your policy on noise and parties?

A: Kouch Chalets is a peaceful retreat. We ask that all guests respect quiet hours between 10:00 PM and 8:00 AM. Parties or events are not allowed unless pre-approved by management.

Q: What is your smoking policy?

All Kouch Chalets are non-smoking. Smoking is permitted only in designated outdoor areas. If this policy is violated, a cleaning fee will be applied.

Q: How do I contact Kouch Chalets for further assistance?

A: You can reach our customer support team via email at info@kouch.com or by phone at +1 (506) 876-0444. We’re available to assist you with any questions or concerns.