Frequently Asked Questions

A: Advance reservations are required by guests traveling with dogs by emailing info@kouch.com prior to booking pr make sure to precise in the reservation by paying a fee that you are bringing your dog.
All dogs must be registered with the front desk upon arrival. There is a $65 dogfee per stay (3 dogs maximum). Guests keeping unregistered pets will be chargeda $350.00 cleaning fee and may be asked to leave the premises, there by forfeiting any and all prepaid costs. Due to allergies, cats are not allowed onproperty. 
For everyone’s safety, including yours and your dog’s, all pets must be on leash at all times. 
Dogs may be left alone in unit as long they do not cause a disturbance or damages.
Damage or alterations caused by dogs involve a charge of a minimum of $ 300 to cover the costs of cleaning and repair.

All Kouch Chalets are non-smoking. Smoking is permitted only in designated outdoor areas. If this policy is violated, a cleaning fee will be applied.

A: Kouch Chalets is a peaceful retreat. We ask that all guests respect quiet hours between 10:00 PM and 8:00 AM. Parties or events are not allowed unless pre-approved by management.

A: You can reach our customer support team via email at info@kouch.com or by phone at +1 (506) 876-0444. We’re available to assist you with any questions or concerns.