POLICIES AND FAQ’S

All reservations are subject to an administrative fee of 5.49% non-refundable.

Reservations must be made by an adult 18 years of age and over with a valid ID.

To avoid charges of a minimum of $ 50, the chalets must be rearranged as they were on arrival, the dishes must be washed and tightened in the places provided.

Cancellations of a reservation between 72 hours and 24 hours in advance do not cover the reimbursement of 25% of the reservation deposit.

Cancellations of a reservation between 24 hours and 6 pm the day of the stay include a payment of 60% of the total billing provided.

Cancellations of a reservation or non-presentation of the guest after 6 pm on the day of the stay will be billed in full.

For all cancellations, an administrative fee of $ 35 remains applicable for reservations in chalets and condo-chalets.

For all cancellations, an administrative of 3% remains applicable for reservations in motels.

Waste

Unit(s) found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.

A minimum $100.00 cleaning fee per unit will be applied to the registered guest’s Credit Card and a separate receipt will be emailed.

Rooms, fixtures, furnishing and equipment

When entering your unit if obvious signs of damages occurs it is your responsibility to advise the reception or you will deem responsible for the damages. Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to the property, whether accidental or willful, is the responsibility of the registered guest for each particular unit.  Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest.  In extreme cases, criminal charges will be pursued.

A minimum $150.00 repair or replacement fee will be applied to the registered guest’s Credit Card and a separate receipt will be emailed.

Mattresses & Bedding

Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of hair dye, body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

A minimum $100.00 cleaning, repair or replacement fee will be applied to the registered guest’s Credit Card and a separate receipt will be emailed.

Any other guest exceeding the number of guests expected per unit must be added to the bill for a fee of $ 5 per day. This fee is taxable.

For motels, 4 people.

Condo-chalets, two adults and two children. For all persons exceeding this number, a fee of $ 5 is added.
Chalet, the basic price is fixed on two adults. A fee of $ 5 per day per person is added beyond the number of people set.

In order to make a reservation, a 25% deposit will be charged the day of the booking. All booking fees can be paid by Visa, Visa debit, Mastercard, Mastercard debit and American Express.

To guarantee all reservations for the Authentic, the Family Adventure Lodge, the Private Nature cottage and the Luxury Lofts-cabins the balance of the invoice must be completed 14 days before arrival, consequently 75% remaining amount will be charge to complete the reservation. Reservations for those units must include a minimum of two nights.

To guarantee all reservations for the Rustic Loft-Cabins in the weekend (Fridays and Saturdays) in the high season, the balance of the invoice must be completed 7 days before arrival, consequently 75% remaining amount will be charge to complete the reservation

All reservations for motels must be completed by full payment of the invoice on the day of arrival.

Bookings made the same day or within 24 hours before the guest’s arrival are billed completely the same day.

Any payment made by debit or cash requires the addition of a credit card to the file. In cases where the guest does not have access to a credit card number, a cover deposit of 25% of the bill must be disbursed and will be refunded the next day upon exit from the guest, and this, after a brief check of the room or chalet, with a minimum of $ 100.

The scheduled arrival time for guests is 4:00 am (pm).

The balance of the stay is due on arrival.

The scheduled departure time for guests is 11:00 am (morning).

Early check-in is offered based on availability only. Please contact us.

Staff will do their best to accommodate. A charge of $ 15 per hour may be added.

Late check-out is offered based on availability only. Please contact us.

Staff will do their best to accommodate. A charge of $ 15 per hour may be added.

Certain units are provided to facilitate the stay of a person with reduced mobility, of course, in order to ensure that you are well received, it would be preferable for you to communicate directly with us so that we can reserve the unit adapted to your needs unique.

Dogs are accepted in most of our units for a fee of $ 15 per night or a fee of $ 40 per stay which is added to the accommodation fee.

Although pets are welcome at the Kouchibouguac Resort Stay, damage or alterations caused by their reception involve a charge of a minimum of $ 300 to cover the costs of cleaning and repair.

Dogs must always remain on a leash during the stay and damage must be collected immediately.

Smokers should make sure to smoke outside the accommodation units. It is therefore forbidden to smoke in the rooms, chalets or all facilities of the Kouchibouguac Resort Stay, except for the section provided for this purpose.

Anyone who smokes in places not provided for this purpose may be penalized or even expelled from the property. In cases where smoke-free spaces are damaged or altered by smoke, a charge of a minimum of $ 300 will be used on the guest’s invoice to cover cleaning and repair costs. Damage deposit and engagement.

Lights are allowed on the site, if the Province of New Brunswick agrees. Locations determined by fire containers are available on the site. Only in these spots’ fires can be made. Guests are responsible for putting out the fire and checking the fire indication on the Government of New Brunswick site.